Carolina Restoration Services
Client Review on Carolina Restoration Services
Feedback:
I would not recommend using CRS. We had water damage in one of our rental units from the tenants upstairs. We also had water damage in the ceiling at our home. We had two different estimators come out to the different locations. The estimator for our condo gave us an estimate and we went ahead with the work. After they tore a hole in our ceiling and I called to find out when it would get patched, I was told they needed to send someone else out to give me another estimate to patch the hole. I assumed the original estimate was for the entire job (not half the job). I even questioned the person multiple times about the work.When I called the estimator he said CRS never gives an estimate for the entire job. Well, they did give me an estimate for the entire job for my house. When I questioned them about this, he said this isn't normal. When I asked to speak to his supervisor, he referred me to the person that gave me the estimate for my house. I feel like I got the runaround and never got a straight answer.I ended up getting someone else to patch the hole in my ceiling and he told met he could have done the entire job for less than what CRS charged for half the job. CRS did credit me $50 in the end (which is why I gave them 2 stars instead of 1). I feel that the communication was very poor at best and worst case was dishonest.
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