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About - Carolina Restoration Services

Carolina Services, CEO

Carolina Restoration Services Reviews

Featured Review

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Stefan Stalgren
Stefan Stalgren

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Overall Feedback:

In the end you still pay for 5 stars and end up with barely 3 star results. If they didn't outsource the work to non-English speaking (zero) guys from El Salvador in their 20's and leave them without supervision in your house for a couple of days, perhaps it would be better.The 7 page quote / contract with numerous detailed charges (drywall tape joint repair, seal, prime, paint (2 coats), recessed lights, light fixtures, curtain removals/reattach, content manipulation charges, minimum labor charges, haul debris, cleaning, etc.) all have hefty itemized charges associated with them. That's in addition to the already inflated charges of the regular itemized paint work. Some of what is quoted is done, some things done poorly, and some not done at all. For example, drapery detach and rehang was quoted at ~$133 (2 rods, in U-shaped cradles that stayed on the wall and was painted around. It's about 10 minutes work and I easily lifted them down personally in ~3 minutes) and recessed lights detach/reset at ~$65 (they pull straight down, which they never did at all. They painted around them.). In the end, the workers mud your walls in affected areas, sand some off and add a layer of paint. When asked what happened to seal, prime and 2 coats of paint (as quoted), they came back the next day and added more mud (???) to the same areas and another layer of paint (still no seal, prime, etc.). So, back to square one!! Some areas had so much mud build-up that a kitchen drawer no longer was operational. Then they finally sent an internal 2 person English speaking crew (in their 20's) to spend another day repairing the drywall of the original highly visible and structurally important wall (pointed out from day one, and every day, to any and all). This internal staff did better than the original crew on that one wall. Had they been sent the first time and for all the work, perhaps the originally quoted 2 days (July 10 and 11) wouldn't have turned in to 4 or 5 days (add re-work to all surfaces July 13, "cleaning" July 16, and re-work of one wall July 19). That's 4-5 days of my time too, and I keep finding highly visible areas that now needs re-sanding and painting due to sloppy painters. Lastly, their outsourced cleaning people quoted at $188 should have cleaned up after the painters (initial 3 days of painters crossing our lawn and the front door entrance a few hundred times, and then spread it across all painting areas). That's about $100/hour and we had to personally clean and then pay others to clean after them. You'd think cleaning would at least include vacuuming!We liked the project manager, although I don't think he gets to pick his crew(s). He also obviously had other more important projects elsewhere in parallel requiring his attention. Also, we liked the 2 internal CRS crew guys from the last day. They were more attentive.In the end, we paid ~$3,500+ for something that is readily priced at about half of that amount (we have had painters do the same areas before). It's a 3 in quality. Overall process a 2 star rating. For the money, it's a big disappointment (1 star).UPDATE: I saw the final invoice, they took $83 (from $133) off for the drapery hanging charge. I guess that brings the hourly rate for that specific itemized operation alone from ~$500/h to ~$200/h.

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