Client Review on Thomson Local
Feedback:
Absolutely useless company who couldn't generate extra leads even if they owned the internet. Shoddy excuses as to why leads haven't increased, shoddy customer service, shoddy excuses which I will go on to.I was told leads haven't increased because our website was outdated. We promptly updated our website for a fresh new modern look which supported both desktop and mobile devices. Fast forward a few months and still the same amount of leads as last time. Thomsons reasoning? Because you haven't updated your website. When I proceeded to inform them it had been updated, I was greeted with a "you have? We didn't realise, well not sure what's gone wrong, we have never had this before", yeah, I am sure you have never had this before.When proceeding to cancel, told it cannot be done unless I pay out the remainder of the contract, I explain I am providing notice and wish for immediate cancellation as the results aren't as promised. Fast-forward a few months and a debt collecting agency demanded payment for an outstanding bill. Due to worries about affecting my credit rating, debt paid, new website paid for, no extra leads and Thomson continue to con legitimate small business owners.If they ever approach you for business, be polite and refuse them entry and/or a conversation. Save yourself the hassle of it all and the shoddy service you will receive. Probably get a better return on your money paying someone to distribute leaflets!
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