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Carolina Restoration Services Reviews

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Rachel C

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Positive Review

October 18, 2019

Reviewed on Oct 18, 2019

Overall Feedback:

I contracted with them to fix my basement that had been exposed to sewage in a pipe backup. They were responsible for painting the basement, putting in new flooring, and making sure everything was back to the condition it had been in after their work was done. Not a single one of the contractors was able to do their job correctly. The painters had to come back to fix a few spots and didn't even get finish it the second time around. I specifically showed the CRS foreman the problem areas and it seems like he must not have passed on all of that information to the painters. He even admitted to having chipped the wall in one place himself and never got it touched up. The flooring people were worse. There was an area of the concrete foundation that was not level as the result of an earlier part of this project. The flooring people made not attempt to level it, so the flooring was like a seesaw for the entire 20 foot width of the room. Another set of contractors were hired to fix it, which they weren't able to do to the full extent because other things being in the way that the CRS foreman said would not be in the way. All in all, they didn't accurately get the job done even when they were brought back in to fix the problems they should have anticipated the first time. It seemed that every contractor was there to do the least work possible, with the exception of the last one whose ability to complete his job was limited. The only reason they don't get a one star is because the foreman was generally friendly and was moderately responsive to communication.10/5/19 Edit:Since my last review I was reached out to by one of the managers and he was at my house the next day to talk about my concerns. He agreed with me on my assessment of the situation and wanted to fix the problems at no extra cost. I was assigned a new foreman and the work was completed quickly and competently. I upgraded the review to 4 stars.

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