Gallery Carpet Care
Client Review on Gallery Carpet Care
Feedback:
Arrived late but did call, 2 hour job turned into 4 hrs d/t malfunction of equipment w/o backup, carpet quite wet when finished. We were not informed that there was an additional charge to move furniture. When I questioned if we could get 'scotch guard' type protection, we were told that it need to be included in original order-never informed of that. The furniture moving fee (which is when I learned of the additional charge) was removed when I requested compensation for the delay in finishing and I paid with a check when the technicians left. I received an invoice to pay 2 weeks later, called to inform that I had paid, apology received, corrected paid invoice received. I was trying to support a local company and I liked there rating but I will not use them again. Not sure why this was such a disappointing experience.
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