Companion Maids Cleaning Service
Client Review on Companion Maids Cleaning Service
Feedback:
Left me hanging without completing the cleaning the day prior to my tenant moving in!!!Backstory: I have always had rentals for the last 20 years. I currently have 27 rentals. I know exactly what move out/ in cleaning entails for my units. I made sure to discuss this with the company so they knew what I wanted. Depending on how fast they work it usually takes a minimum 2 cleaners -4 hours ( 8 hours total)This was my first experience trying this company. I booked this cleaning weeks in advance.The day prior the owner text me to change the time. While i was not happy it wasn't the end of the world ( see photo screenshots of our text). I was suddenly also told she was only sending 1 girl but she would stay as long as necessary to complete the job.After several hours the lady doing the cleaning informed me she had to leave to pick up her child. The unit was not completed. Things such as dust on ceiling fans, tops of cabinets only 1/2 done, top of washer / dryer filthy, hair left in the flat shower drain, etc etc. I begged her to stay but she would not. She said she was not paid for deep cleaning and was only booked for 4 hours by the company. I showed her my email with the company that I did pay for move out & deep cleaning ( see screenshot/ photo).I called the company to let them know. They called me and said they cant send anyone else today or tomorrow because they are too busy. So there I am with no cleaner and a tenant moving in next day. They said they would cost only provide me a small credit for the inconvenience!I'd also like to add the cleaner came with wet dirty rags (I saw them and gave her clean rags) she had no toilet brush or cleaner ( yes, i had this for her as well in my storage, thank goodness ) ran out of glass cleaner, and had a junk vacuum. I still had compassion for her, kept asking if she needed anything and even brought her lunch!Cleaning is a skill!!!
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