Edition:

Client Reviews on PuroClean First Responders

    • 4.8
  • 25 Reviews

Most helpful positive review

0 people found the following review helpful

By Jerry Grosenick Apr 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Melissa Allen Oct 18, 2019

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Feedback:

John came to my house within the hour of when I called! He assessed my basement and gave a piece of mind. Thank you!

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Wow, I must say our experience with John was second to none. We had an issue that need to be addressed ASAP and with all the storms they we're not able to help immediately. John was concerned enough he offer solutions that made an immediate impact. Our homes environment and our respiratory issues cleared up until we could get a long term solution. It would have been easy to just blow us off but we are grateful for thoughtfulness.

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We had work done on a home we bought that had smoke damage from cigarettes. I was told by Ella that "every surface in the house would be wiped down," come to find out that the kitchen cabinets were very poorly cleaned. I was issued a refund for that portion of the cleaning, however the wood trim and doors everywhere in the house were not wiped down. I feel that I was told false information by Ella and I should have gone with ServiceMaster cleaners instead. Make sure you read the estimates thoroughly when making a decision. I was told one thing, but did not read into it close enough. ServiceMaster would have cleaned trim, doors, light fixtures, registers, etc. Would not recommend PuroClean to anyone for smoke damage in a house.

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Ella was fast, efficient and answered all of my questions. She was extremely knowledgeable and took time to explain the process of water damage, how it should be handled and next steps to take.

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The Puro Clean team was very quick to respond when my roof was leaking! They were here within a couple of hours and took care of everything. They left an industrial fan to dry everything out. I offered to drop it back at their shop, but they picked it up. The team is very knowledgeable and professional. Highly recommend.

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Quick response for a simple problem... it felt like a smart neighbor coming by for some expert assistance, very friendly!

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They were quick on the response and patient when it came to my Insurance company payment. Easy to work with.

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The people at PuroClean are great and very professional. Thank you so much for helping me when I really needed it.

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Great from start to finish. Highly recommended!

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If you have any sort of water or mold issues, John and PuroClean is the people to call. As an interior designer, I have worked with many trade professionals over the years and John is at the top of the list. He was responsive (responds within hours) and does what he says. John is extremely honest and does not try to oversell services, something that is very common in this industry. I highly recommend PuroClean!

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