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Client Reviews on Exclusive Concepts

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By Chris Haas Jun 18, 2019

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Overall Feedback:

I really tried to like these guys. Over a year and tens of thousands of dollars later, and my sales are down, my cost for advertising is up, and I am on my 3rd account manager. We started with a conversion consulting program which was great the first three months. Then, nothing. No work performed, no follow up, no emails. Only billing - that remained consistent. We cancelled that service.Then we decided to go all-in and give Exclusive access to our advertising accounts. At a monthly fee plus a percentage of spend (higher than industry standard mind you) I was concerned that this was going to be a big rip off. Still, they claimed exponential growth. Their website is full of upward curving bar graphs, satisfied customer testimonials, and promises to use their "whole team" to improve my business. I couldn't just hire them for three months to test this. My business, like many, has seasonal cycles that have large up and down swings through the year. I would need at least one year of data to compare sales to the year previously before I could really audit their service.Here we are, over a year later, and I am devastated. My spend is up, my sales are down, and I still have them collecting a monthly fee and percentage of my spend while I await the cancellation term. Having cancelled their services, I have asked a few pointed questions of how to make adjustments. Bizarrely, my current "account manager" has to check with my old "account manager" to see how to do this. Her title is "senior account manager". The turn-over rate at this place is very alarming as well. Three account managers in a year. Three times I needed to "train" a person on the ins-and-outs of my business. Three times I needed to correct bad bids that were costing me tons. And that's just one year. If I stayed on, Im sure I would have to do it all a 4th time in a few months. Exclusive Concepts claims to be "one of the fastest growing companies" every year. They claim "exponential sales growth" for your company. They claim a lot. But if you actually seek out real customer reviews. Real, actual results. You wont find any. Sorry Chris, Josh, Silas, Noland, David, Andrew, Lisa, and Carrie. You all gave me a few minutes of service, but it wasn't worth the $20,000+ I spent for that time.

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