About - Call Tracking Metrics Australia

Laure Fisher, Product Manager
Level 5, 11 Queens Road | Melbourne, Victoria, 3004

Call Tracking Metrics serves over 2000 agencies and businesses around the world in over 20 countries, including Australia.

Call Tracking Metrics makes it easier than ever to set up tracking numbers to identify which of your marketing channels are generating leads that result in conversions.

The process is simple:

1.      Select the plan that works best for you. We have plans for businesses and agencies.

2.      Buy a tracking number for each channel you want to track. We offer local numbers in Australia as well as 20 other countries- and we are rolling out additional countries every month.

3.      Install our dynamic tracking script on your website and your business phone number will dynamically update to a tracking number based on how a visitor found your website (someone coming from a google organic search will see the google organic tracking number etc)

4.      Use our call log to instantly know valuable information about how rach caller found you and who they are.

5.      View our reports to analyze your advertising performance and make smart investments going forward to maximize incoming phone calls.

Features of the product include:



  • A database of local Australian tracking numbers to choose from 
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  • Dynamic tracking script to place on your website to enable your phone number to dynamically update to a tracking number 
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  • Call recordings 
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  • Customized message to play to callers in advance of call
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  • Whisper announcing source of call to receiver
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  • Auto-email alerts for incoming calls
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  • Identification of search keywords and PPC match keywords associated with call
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  • A real-time call log allows you to view source of call, keywords associated with the call, add notes to call, tag calls, email recordings of calls etc. All in the moment, instantly while you are on the phone. 
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  • Unlimited number of users can be added to each account 
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  • Custom reports can be built and emailed out at regular intervals. 
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  • Integration with Salesforce, HubSpot and Google Analytics
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  • Advanced routing such as IVR Menus and daily/weekly office schedules. 
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We also offer a number of tools for agencies, including: 



  • Fully whitelabeled agency accounts (including URL's, emails, help page etc) 
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  • Shared billing or individual billing by client 
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  • Unlimited client accounts under an agency umbrella
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  • Cost reports by client 
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Consider participating in our new affiliate program - it is very easy to get started and the program pays a 10% bonus for each customer that you bring on.

Here is what one of Call Tracking Metrics client's, Mercedes-Benz, has to say: "Call Tracking Metrics is intelligent, elegant, and effective! We were able to cut our online advertising budget by 50% while maintaining the same inbound call volume. Everyone at Call Tracking Metrics is readily accessible, and the custom tailored solutions they provide are priceless.

Partnering with Call Tracking Metrics will enable you to maximize every advertising dollar spent and allow you to focus on making your business as profitable as possible!"

To learn more, view our online demo or contact us to schedule a phone demo +61-3-8001-5027 . We look forward to working with you.

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